Privacy Policy
Effective date: August 26, 2026
This Privacy Policy explains how InovaText (“we,” “us,” or “our”) collects, uses, and protects information in connection with the InovaText website and messaging services.
1. Information we collect
Depending on how the service is used, we may process:
- Messaging data, including mobile number, message content, keywords, stop IDs, subscriptions, opt-in and opt-out status, and timestamps.
- Account and customer information needed to provide, secure, and support the service.
- Technical and usage information, such as IP address, browser type, device information, logs, and interactions with the website or service.
2. How we use information
We use information to deliver and route messages; provide arrival information and alerts; manage subscriptions and opt-outs; operate, secure, and improve the service; provide support; comply with law and carrier requirements; and communicate about our services.
3. Customer-directed processing
Organizations using InovaText may determine which messages are sent and which information is collected. In those circumstances, the organization is responsible for its program and privacy notices, and we process information on its behalf.
4. How we share information
We may disclose information to comply with law, protect rights and safety, address fraud or abuse, or complete a business transaction.
Data collected through our short code / SMS program will not be shared, sold, or rented to unaffiliated or affiliated third parties for their own marketing purposes. We do not sell personal information.
5. Data retention
We retain information for as long as reasonably necessary to provide the service, satisfy customer instructions, meet legal and contractual obligations, resolve disputes, maintain security, and enforce agreements. Retention periods may vary by data type and customer requirements.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No system or transmission method is completely secure, and we cannot guarantee absolute security.
7. Your choices
You may opt out of a messaging program by replying STOP and may request help by replying HELP, unless the program provides different compliant instructions. You may also contact the organization that operates the program regarding access, correction, or deletion requests.
8. Children’s privacy
InovaText is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
9. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top indicates when the latest version became effective.
10. Contact us
Questions or privacy requests may be directed to us through our contact page. If your request relates to a particular messaging program, please identify the organization or keyword involved.